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MyWestside FAQs

ACCESS

Who can use MyWestside?
MyWestside and online registration is available to all users. A registered user will utilize their account email as their user ID and a password they have chosen. 

How do I set up an account?

If your email address is recorded in your family account (Members, Monthly Passholders):
Visit westsiderec.com and click on MyWestside. Your email is your username. If you’ve forgotten your password or do not have one, you can request a new one by clicking “Forgot your Password?,” then following the instructions.
If you do not have an existing account:
Visit westsiderec.com and click on MyWestside. You will be able to “Create an Account” online.

Contact the Customer Service Desk for further assistance by calling 403.531.5875 Ext 0.

Are you experiencing trouble viewing portions of the MyWestside page?
Our website and MyWestside is best viewed using Google Chrome or Firefox web browsers.
Browsers such as Windows Internet Explorer might not display correctly. However, you can often improve how a website will look by using a feature called Compatibility View. To turn Compatibility View on, click the Compatibility View button to make the icon change from an outline to a solid color. From now on, whenever you visit this website, it will be displayed in Compatibility View.

MY ACCOUNT

How do I change my personal account information?
If you have an online account, you may log into MyWestside and update your information. If you do not have an online account, please send an email with your updated information to info@westsiderec.com or call 403.531.5875 Ext 0.

Which email address should I provide for my and my family’s online account and program registration?
Only the email address of the main account contact is logged into Westside’s system. All information, including receipts, program confirmations, membership renewal notices, rental contracts and bookings will be sent directly to the account main contact.

What programs did I take last session?
Your online account includes information regarding your past program registrations. For program information not listed in your account history call 403.531.5875.

I tried to log in several times, now my account is locked, what do I do?
Your account will lock after several unsuccessful attempts. If this happens, you will need to request a new password through MyWestside.

REGISTRATION

Why are some programs listed not available for online registration?
Westside closes online registration for programs 7 days prior to the start date in order to plan for staffing and program materials. Additionally, some programs have prerequisites and/or special information, therefore you must register in person or by phone.

Can I withdraw from a program online?
Yes. Just log into your online account, view your Schedules, find your program and click “Withdraw.” Please refer to Registered Programs Withdrawal Policy tab for complete information. Withdrawal fees will apply.

What do I do if I receive the message "Client does not meet course requirements or prerequisite"?
If you receive this message, this client cannot be registered into the chosen program. Please ensure your account information is complete (for example, a missing birthdate can imply the client is not old enough to register for a course). If you are still having trouble, please contact Program Registration at 403.531.5875 Ext 310 to clarify requirements/prerequisites and complete registration.

How do I know that my program registration was completed successfully?
Registration confirmations and receipts are emailed within 48 hours to the email address listed in your account. In addition, you can confirm active registrations by viewing your MyWestside account details under the Invoices tab.

PAYMENT

What payment options are available for online registration?
Payment must be made at the time of registration.
Online registration accepts Visa, Mastercard or Amex. If you have a credit balance on your account, you may choose to use your account credit toward your program fees.

Can I still register if I have an outstanding balance?
Yes. You will see the outstanding balance on your account, but you will be permitted to register for a program.

Are my online registration transactions secure?
Yes, Westside uses Verisign encryption to protect all transactions. Even though your credit card information is stored in your online account, it is not stored on Westside's network.

 

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