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Welcome Back to Westside!
We’ve made some important changes so you’ll feel safe and secure when you visit.
Opening Slowly – Your Safety is Our Priority
Westside will open its facilities and programs in stages as we are able to meet public health, regulatory and safety recommendations.
Starting April 12, 2021, the following will be available by reservation:
- Workouts with a Fitness Pro
- Studio Workouts
- Lane Swim with a Coach
- Household Swim Time
- Household Gym Time
- Household Skate Time
- Family Play Time
- Personal Training
- Registered Private Swim Lessons
- Hockey Arena Ice Rentals
- Individual workouts in the Fitness Centre
- Adult group fitness classes
- Open swim times
- Open skate times
- Aquatic fitness classes
- Registered children's programs
- Drop-in gym activities including pickleball, basketball, badminton
- Child minding
- Facility rentals
Due to public health guidelines that limit the number of visitors to our facility, Westside is currently open to activated annual and monthly pass holders only.
Hours of Service
Reserved spots are available during the follow times:
6:00 AM–8:00 PM
Saturday, Sunday & Statutory Holidays
8:00 AM–2:30 PM
Reactivating your Pass
You can reactivate your annual pass/membership or monthly pass at any time, depending on your comfort level and which Westside facilities or programs are offered. Westside will reactivate all passes when we are fully open and operational, abiding by public health requirements.
Click here to Reactivate & Sign the New Waiver.
You will receive an email confirming your pass has been successfully reactivated. Please allow up to 72 hours for Westside staff to process your request.
After Reactivation, Book Your Visit
You will need to make a reservation to visit Westside. You must have reactivated your membership/pass and received an email confirmation to let you that you are ready to book. Reservations can be easily booked online.
Click here to book your Westside Reservation.
Ongoing reservations for facility activities will open 8 days prior at 9:00 PM. For example: Reservations for spaces and classes on Monday, March 15 open on Sunday, March 7 @ 9:00 PM. Reservations are made on a first-come, first-served basis.
Tip: All members and pass holders have an online account. If you have never logged in before or forgotten your password, your username is your email address, then click "Forgot my Password" to set a new one.
Need to cancel or change your reservation? Email us at email@example.com or call us at 403.531.5875 Ext 0.
Gym Activities including Pickleball, Basketball, Badminton
Important Information for Your Visit
As change room space is very limited, you may wish to come dressed to work out. Bring a water bottle, towel, and small bag for your wallet, keys, phone.
Face masks are required for entering and exiting Westside, during your workout, and in change rooms and washrooms. Masks are not required while you are in the pool, but are required on the pool deck and in hallways. You’ll see Westside employees wearing masks.
We’ve installed new signage and directional arrows on floors to help guide foot traffic. One-way traffic patterns and directional signage must be followed at all times.
Working Together for a Successful Relaunch
If you answer “yes” to any of these questions, please do not visit Westside:
- Do you or anyone in your household have signs of illness, including a fever, cough, shortness of breath, sore throat or runny nose?
- Have you or anyone in your household had contact with a person suspected or diagnosed with COVID-19?
- Have you or anyone in your household travelled outside Canada in the past 14 days?
Use Westside's Mobile Tool to see if it's safe for you to visit. Use your mobile device to answer three easy questions before or upon your arrival. Please show our greeter your “green screen” at the entryway.
While you visit, please ensure you are physical distancing at least 2 metres (6 feet). We’re making sure to space our equipment and class participants appropriately; workouts will be spaced 3 metres (9 feet) apart.
Protect yourself! Sanitize equipment BEFORE and AFTER use with the wipes provided. Fitness staff will also disinfect equipment regularly.
To ensure we’re as clean and healthy as we can be, Westside uses:
- Industrial electrostatic disinfecting machines
- Gold standard disinfecting products
- Focused cleaning strategies, particularly in high-touch areas
- Plexiglass barriers at Customer Service
What’s Not Available Yet:
- Public drop-in times
- Any equipment that cannot be adequately sanitized
- Food services
We’ll be updating our website as new information becomes available. Be sure to check back regularly.
We are Here to Help
We are so excited to welcome you back! All our staff have been trained in the new procedures and protocols to protect community health. It’s a new world for all us, and we are happy to help you with any questions or concerns you may have.
As our operations are limited to members/passholders and we do not have the usual staff complement at this time, the best way to reach us is at firstname.lastname@example.org.